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Because of a lapse in government funding, the information on this website may not be up to date, transactions submitted via the website may not be processed, and the agency may not be able to respond to inquiries until appropriations are enacted. The NIH Clinical Center (the research hospital of NIH) is open. For more details about its operating status, please visit cc.nih.gov. Updates regarding government operating status and resumption of normal operations can be found at opm.gov.

ORF Home > Property Management > Maintenance Requests

Maintenance Service Requests

​​​​​​​​​Emergencies should be called into the Maintenance Operations 24 Hour Center at 301-435-8000.

Biosafety Lab Level 3 or 4 (BSL-3/BSL-4) facility issues, should be called into the Maintenance Operations 24 Hour Center immediately, at 301- 435 - 8000. 
(Requester should identify specific Building, Location, Biosafety Level, on-site contact and Facility Issue when speaking to an agent.)

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Unusual Odors should be considered a life safety emergency. Call 911 (NIH response) immediately.  Off campus in MD 9 - 911 (Montgomery County response)

​Routine Maintenance service requests can be entered online​,  Recommended Web Browser: ​Please use Google Chrome if you are experiencing issues accessing the new online ORF Maintenance system (e.g. HTTP Error 404).

Or, call an agent at 301-435-8000, for any requests for utility repair or maintenance, including:

    • housekeeping
    • plumbing
    • ventilation
    • lighting
    • electrical/power repairs
    • water faucets
    • stopped-up drains

Public concerns regarding excessive noise, can be telephoned into NIH Police. 301-496-5685.

Enter New Service Request

Check Service Request Status


Comments or Suggestions? 

call 301-435-8000.



Housekeeping requests for the CRC and patient areas of Building 10 should be submitted to the

NIH CC Housekeeping Request Dashboard, emailed to CC-MMDHousekeeping@mail.nih.gov​, ​or called into 301-435-3075.​

For issues not listed above, use the NIH Clinical Center Facility and Maintenance Service Directory to find the correct service provider for your CC facility/maintenance issue.

ORF Issue Escalation Process​

Computer Is​sues. 

 

 

 
This page was last updated on Apr 16, 2026