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ORF Issue Escalation Procedures
For Issues Related to Maintenance, Custodial, Key, other Services:
– If unsuccessful, elevate as follows:
• Maryland Leased Facilities (buildings in North Bethesda, Rockville, and Baltimore): Karen Queen
• Research Triangle Park, North Carolina: Bill Blair
For Space-Related Issues:
– If unsuccessful, elevate to Division Director: Rick Herring
For waste management and recycling questions:
– If unsuccessful, contact Division Director: Kenny Floyd
For Issues Related to Design and Construction:
– If issues arise, attempt to work them out with Project Officer
– If unsuccessful, elevate as follows:
• Research Triangle Park, North Carolina: Bill Blair
• National Cancer Institute Design and Construction Branch: Scott Koehler
• Office and Leased Space Design and Construction Branch: Woody Inscoe
– If unsuccessful, elevate to Branch Chief’s Division Director: Jeffrey McCoy, P.E.or Farhad Memarzadeh
For any issue related to the Clinical Center, escalate to the Office of Hospital Physical Environment in the ORF/OD:: Tony Francis