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ORF Home > Property Management > Maintenance Requests > Issue Escalation Process

Issue Escalation Process

ORF Issue Escalation Procedures
 
For Issues Related to Maintenance, Custodial, Key, other Services:
       Initiate trouble call at http://58000.nih.gov/
       If issue persists, Contact Facility Manager found at https://orfapps.od.nih.gov/BuildingsandFacilityManagers.asp
       If unsuccessful, elevate as follows: 
        Clinical Center Complex: Donald Edwards 
        Other NIH Bethesda facilities: Daniel Roberts    
        Maryland BSL facilities: Ronald Brown
        Maryland Leased Facilities (buildings in North Bethesda, Rockville, and Baltimore): Karen Queen
        Rocky Mountain Labs, Montana: Kelly Hudson
        Research Triangle Park, North Carolina: Bill Blair
       If unsuccessful, elevate to Division Director: Donna Phillips
       If unsuccessful, elevate to ORF Director: Dan Wheeland
 For Space-Related Issues:
       Contact Program Space Planning Branch: David Wellman
       If unsuccessful, elevate to Division Director: Rick Herring
       If unsuccessful, elevate to ORF Director: Dan Wheeland
  For waste management and recycling questions:
       For chemical waste pickup, go to http://wmtis.orf.od.nih.gov/forms/frmservlet?config=ew_ssr
       If issues arise, contact Branch Chief: Valerie Nottingham
       If unsuccessful, contact Division Director: Kenny Floyd
  For Issues Related to Design and Construction:  
       For new projects, go to http://construction.nih.gov/
       If issues arise, attempt to work them out with Project Officer
       If unsuccessful, elevate as follows:
       Rocky Mountain Labs, Montana: Stephanie Hixson 
        Research Triangle Park, North Carolina: Bill Blair
       Clinical Design and Construction Branch: Praveen Agarwal
        Laboratory Design and Construction Branch: James Ng
        Utility Systems Design and Construction Branch: Kyung Kim
•     National Cancer Institute Design and Construction Branch: Scott Koehler
        Office and Leased Space Design and Construction Branch: Woody Inscoe
       If unsuccessful, elevate to Branch Chief’s Division Director: Jeffrey McCoy, P.E.or Farhad Memarzadeh
       If unsuccessful, elevate to ORF Director: Dan Wheeland
 
  For any issue related to the Clinical Center, escalate to the Office of Hospital Physical Environment in the ORF/OD:: Tony Francis
 
 
 
 
This page was last updated on Oct 16, 2017