For Issues Related to Maintenance, Custodial, Key, other Services:

–       Initiate trouble call at http://58000.nih.gov/

–       If issue persists, Contact Facility Manager found at Buildings and Facility Managers 

–       If unsuccessful, elevate as follows: 

•        Clinical Center Complex: Donald Edwards 

•        Other NIH Bethesda facilities: Daniel Roberts    

•        Maryland BSL facilities: David Shaw

•        Maryland Leased Facilities (buildings in North Bethesda, Rockville, and Baltimore): Karen Queen

•        Rocky Mountain Labs, Montana: Commander Eric Hanssen

•        Research Triangle Park, North Carolina: Bill Blair

–       If unsuccessful, elevate to Deputy Division Director: Reginald Stewart

–     If unsuccessful, elevate to Division Director: Donna Phillips

–       If unsuccessful, elevate to ORF Director: Dan Wheeland

 For Space-Related Issues:

–       Contact Program Space Planning Branch: David Wellman

–       If unsuccessful, elevate to Division Director: Rick Herring

–       If unsuccessful, elevate to ORF Director: Dan Wheeland

  For waste management and recycling questions:

–       For chemical waste pickup, go to http://wmtis.orf.od.nih.gov/forms/frmservlet?config=ew_ssr

–       If issues arise, contact Branch Chief: Valerie Nottingham

–       If unsuccessful, contact Division Director: Kenny Floyd

  For Issues Related to Design and Construction:  

–       For new projects, go to http://construction.nih.gov/

–       If issues arise, attempt to work them out with Project Officer

–       If unsuccessful, elevate as follows:

•       Rocky Mountain Labs, Montana: Stephanie Hixson 

•        Research Triangle Park, North Carolina: Bill Blair

•       Clinical Design and Construction Branch: Praveen Agarwal

•        Laboratory Design and Construction Branch: James Ng

•        Utility Systems Design and Construction Branch: Kyung Kim

•     National Cancer Institute Design and Construction Branch: Scott Koehler

•        Office and Leased Space Design and Construction Branch: Woody Inscoe

–       If unsuccessful, elevate to Branch Chief’s Division Director: Jeffrey McCoy, P.E.or Farhad Memarzadeh

–       If unsuccessful, elevate to ORF Director: Dan Wheeland

 

  For any issue related to the Clinical Center, escalate to the Office of Hospital Physical Environment in the ORF/OD:: Tony Francis